The Japanese government recommends that you use the Visit Japan Web app but it’s NOT mandatory. You always have the option of filling out a paper arrival (disembarkation) card and customs declaration when you arrive. Here’s our full guide to the Visit Japan Web app.
Visit Japan Web app diagram
There are now no Covid protocols for Japan. The Japanese government recommends that you use the Visit Japan Web app, which replaces the paper arrival card and customs declaration, but you DO NOT HAVE TO USE THE VISIT JAPAN WEB APP. Note, however, that many airlines have stopped handing out arrival cards and customs declarations before you land. You can always ask flight attendants for them (they usually do) or you can get the forms in the arrivals and customs halls (but note that this might slow you down a bit).
On my last entry to Japan, I saw that people using the Visit Japan Web app moved through immigration and customs faster than those filling out paper forms. I had asked for the forms on the plane and filled them out before arriving, and I moved as fast as those using the app. For most people, however, the easiest and fastest thing to do is to use Visit Japan Web. Here are the details:
Visit Japan Web
Visit Japan Web app
Time required to fill out and instruction manuals
When you first download the app and look at the instruction manual, you may get the impression that it’s going to take a long time to complete Visit Japan Web. In practice, it takes about 15 minutes and is pretty intuitive. I suggest using the simplified manual and quarantine section manuals linked below.
Three parts to Visit Japan Web
Note, Visit Japan Web actually consists of three parts: 1) immigration information (ie, disembarkation card information), 2) customs information (ie, customs declaration), and 3) tax-exemption section. When you successfully complete these sections, you will receive three QR codes. The first two you will show at the airport upon arrival. The third you will show at shops that offer tax-free shopping to tourists.
Important tip
You will need a charged smartphone with internet access for Visit Japan Web to work at the airport when you arrive. Japanese airports have free wifi, so connectivity is not an issue, but be sure to charge your phone before flying. Just in case something goes wrong with your phone or you cannot get online at the airport, it’s a good idea to do two things to print out your immigration and customs QR codes to show at the airport.
Important Visit Japan Web Links
- Here’s the Visit Japan Web download site.
- Here’s a detailed manual for using Visit Japan Web.
- Here’s a simplified Visit Japan Web Manual (scroll down for instructions).
Tokyo Vacation Checklist
- For all the essentials in a brief overview, see my First Time In Tokyo guide
- Check Tokyo accommodation availability and pricing on Booking.com and Agoda.com - often you can book with no upfront payment and free cancellation
- Need tips on where to stay? See my one page guide Where To Stay In Tokyo
- You can buy shinkansen (bullet train) tickets online from Klook - popular routes include Tokyo to Kyoto, Tokyo to Osaka and Tokyo to Hiroshima
- You can buy an eSim to activate in Japan or buy a Japan SIM card online for collection on arrival at Tokyo Narita or Haneda airports. Or rent an unlimited data pocket wifi router
- See my comprehensive Packing List For Japan
- Compare airline flight prices and timings for the best Japan flight deals. Check my guides to arriving at Narita Airport and at Haneda Airport.
- If you're visiting more than one city, you might save money with a Japan Rail Pass – see if it's worth it for you
- World Nomads offers simple and flexible travel insurance. Buy at home or while traveling and claim online from anywhere in the world
- Do you want help planning your trip? Chris Rowthorn and his team of Japan experts at Japan Travel Consulting can help
